At CEO99, your privacy is not merely a legal obligation — it is our core commitment. Find out exactly how your personal data is collected, used, protected and managed with full transparency.
Your data is protected with 256-bit SSL encryption. We do not sell your personal information to anyone.
This Privacy Policy explains in detail how CEO99 ("we", "the platform" or "the company") collects, stores, uses and protects the personal information you provide when using our platform. This document applies to all CEO99 platform users, including the official website at ceo99.vin and the ceo99 mobile app.
We understand that personal data is a sensitive asset. As an online gaming platform trusted by Malaysian players, ceo99 takes every aspect of data protection seriously — from how we collect it to how we delete it when it is no longer needed. You have every right to know exactly what happens with your data, which is why we have written this policy in plain language, free of confusing jargon.
By using the CEO99 platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your account and data.
CEO99 is an online gaming platform operating under a valid international licence and complying with data protection standards set by the relevant regulatory authorities. This Privacy Policy covers all your interactions with CEO99, including:
This policy will be updated from time to time in line with changes in law, technology, or how we conduct our business. Whenever material changes are made, we will notify you via an in-platform notification or your registered email. The date of the latest update is always displayed at the top of this document.
We only collect data that is strictly necessary to deliver ceo99 services that are safe, fair and compliant. The data we collect falls into several key categories:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, gender, identity card number | Account verification & KYC |
| Contact Information | Email address, mobile number, residential address | Communication & account verification |
| Financial Data | Bank account number, account holder name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
| Gaming Data | Betting history, wins, session duration, game preferences | Responsible gaming & analytics |
| Document Data | Copies of passport, driving licence, bank statement (if requested) | Advanced KYC identity verification |
In addition to data you provide directly, ceo99 also collects data automatically when you use our platform through cookies, tracking pixels, and similar technologies. This data is used solely to improve the user experience and ensure platform security.
CEO99 will never request sensitive information such as your full password, PIN, or banking security details via email, chat, or any channel outside our official platform.
CEO99 uses your personal data on valid legal bases, namely the fulfilment of a contract, the company's legitimate interests, compliance with legal obligations, and your express consent. The following are the specific purposes for which your data is used:
CEO99 does not use your personal data to make automated decisions that have a legal or similarly significant effect on you without any human involvement, except in cases permitted by law.
CEO99 does not sell, rent or trade your personal data to any third party for their marketing purposes. However, in certain situations, we may need to share your information with the following parties:
Any data sharing is carried out to the minimum necessary (data minimisation principle) and is always protected by robust confidentiality agreements. ceo99 remains responsible for the protection of your data even when it is processed by appointed third parties.
The security of your data is ceo99's absolute top priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected against unauthorized access, loss, alteration or unintended disclosure.
All communications between your device and ceo99 servers are secured with banking-grade 256-bit SSL/TLS encryption.
CEO99 supports 2FA as an added layer of security to protect your account from unauthorised access.
Personal and financial data is stored on dedicated servers isolated from public-facing systems with strict access controls.
The ceo99 cybersecurity team monitors our systems around the clock to detect and respond to threats in real time.
CEO99 undergoes regular independent penetration testing and security audits to identify and address any system vulnerabilities.
Account data is automatically backed up daily to a secure, separate location to ensure rapid recovery in the event of an incident.
While ceo99 employs the best security measures, no system is 100% secure. You also play a role by using a strong password, not sharing your account information, and reporting any suspicious activity to us immediately.
CEO99 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions smoothly, and understand how players use our services. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies will affect your ability to log in and use the CEO99 platform fully.
As a ceo99 user, you have privacy rights that are fully guaranteed and respected by us. You may exercise these rights at any time by contacting our support team:
You have the right to request a copy of all personal data we hold about you within 30 days of the request date.
If your data is inaccurate or incomplete, you may request that we correct or update it promptly.
You may request the deletion of your personal data, subject to legal record-keeping obligations that we are required to comply with.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.
You may request your data in a machine-readable format (JSON/CSV) for transfer to another platform at your discretion.
In certain circumstances, you may request that we limit how we process your data while a review or dispute is pending.
To exercise any of the above rights, please contact the ceo99 support team via the in-platform live chat. We will respond to all valid requests within the timeframe required by applicable law.
CEO99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account + 5 years | Regulatory & audit requirements |
| Financial transaction records | 7 years from the date of transaction | AML/KYC legal compliance |
| Support communication logs | 3 years from the date of communication | Dispute Resolution |
| Marketing & cookie data | 2 years or until consent is withdrawn | Responsible marketing |
| KYC Documents | 5 years after account closure | International regulatory requirements |
Once the retention period ends, your personal data will be securely deleted or anonymised so that it can no longer be identified. The deletion process follows methods that comply with recognised data security standards.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the ceo99 data protection team is ready to assist you. We are committed to responding to all privacy inquiries within 72 working hours.
The fastest way to get privacy-related assistance — our support team is available around the clock via the in-platform chat.
For formal privacy rights requests, you may contact us by email at [email protected]
All privacy-related requests will be handled with full confidentiality and professionalism. You will not face any discrimination or unfair treatment for exercising your privacy rights.
More than just a written policy — ceo99 implements privacy protection as a daily practice that you can genuinely feel the difference of.
All data transmitted between your device and the ceo99 platform is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
CEO99 has never and will never sell, rent or trade your personal data to advertisers or any third party for commercial gain.
We only collect data that is strictly necessary to provide our services. No excessive or irrelevant data collection takes place on our platform.
Through your ceo99 account settings, you can manage your privacy preferences, withdraw marketing consent and request data access or deletion easily at any time.
CEO99's data protection practices are aligned with the highest international standards, ensuring your data is safeguarded in accordance with globally recognised regulatory guidelines.
In the event of any security incident involving your data, ceo99 is committed to notifying you within the stipulated timeframe without delay.