At CEO99, responsible gaming is not just a slogan — it is at the core of how we operate. We provide the tools, guidance, and support you need to ensure gambling remains an enjoyable form of entertainment, not a burden.
Online gaming should be a way to relax and have fun — not a source of stress, financial hardship, or strained relationships. At ceo99, we believe a positive gaming experience starts with awareness, self-control, and the right support. That is why we invest seriously in a comprehensive Responsible Gaming programme for all our players in Malaysia.
This page contains everything you need to know — from the control tools available in your CEO99 account, to how to identify early signs of problem gambling, and the steps you can take to seek help if needed. We do not judge — we are here to help.
Remember: CEO99 is an entertainment platform. Gambling should never be seen as a way to generate income or solve financial problems. Always set reasonable limits and stick to them.
The ceo99 Responsible Gaming Programme is built on four core principles that guide every decision and policy we make regarding the player experience:
We understand that for the majority of players, online gaming is simply an enjoyable hobby. However, the reality is that a small number of individuals may find it difficult to maintain control. It is for this group that we have built a robust and easily accessible support infrastructure.
All of the following tools can be activated directly from your ceo99 account settings — no need to contact customer support.
Set the maximum amount you can deposit into your ceo99 account on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and can only be increased after a 48-hour waiting period — protecting you from impulsive decisions.
Set a time limit for each of your gaming sessions. ceo99 will remind you when the time limit is approaching and will automatically end the session once the limit is reached. This helps you maintain a healthy balance between gaming and daily life.
Set a maximum loss limit you are willing to accept within a given period. Once this limit is reached, your account will be automatically blocked from placing further bets until the limit period expires — no exceptions, no compromises.
Need a short break? Activate Cooling-Off Mode to block access to your account for 24 hours, 7 days, 30 days, or a duration of your choice. During this period, you will not receive any marketing communications from ceo99.
If you feel the need for a longer break or to stop altogether, the Self-Exclusion option allows you to block your account for 6 months, 1 year, 5 years, or permanently. This decision cannot be reversed until the minimum period has elapsed.
Enable notifications that alert you to your current session duration, total amount wagered today, and the percentage of your limit used. Real-time awareness is one of the most effective ways to stay in control.
Problem gambling rarely develops overnight — it builds gradually. Recognising the early warning signs is key to getting help before the situation becomes more serious.
Ask yourself — have you ever or do you regularly experience any of the following situations? If you answer yes to three or more questions, consider seeking support.
This is a self-assessment and is not a substitute for a professional diagnosis. If you are concerned about your own gambling habits or those of a loved one, please seek help from a qualified mental health professional.
Asking for help is a sign of strength, not weakness. Follow these steps to start getting the support you need.
The most important first step is acknowledging that a problem exists. Log in to your ceo99 account immediately and activate Self-Exclusion or Cooling-Off Mode to give yourself the space to think clearly without the distraction of gambling.
Contact the CEO99 customer support team via live chat and let them know you need assistance with responsible gaming. Our team is trained to help without any commercial considerations — your well-being is the priority.
Speak with a counsellor or mental health professional who is experienced in problem gambling issues. Cognitive-behavioural therapy (CBT) has proven effective in addressing gambling addiction. Many counsellors in Malaysia offer confidential, non-judgmental sessions.
Share your situation with a trusted family member or friend. Social support is one of the strongest factors in recovery. You do not have to go through this alone — the people who care about you want to help.
Seek financial counselling if gambling has affected your financial situation. There are organisations in Malaysia that provide debt counselling services free of charge or at minimal cost to help you restructure your finances.
Our support team is available around the clock to discuss self-control tools, Self-Exclusion, or any concerns related to your gaming.
The National Institute of Mental Health (NIHMH) Malaysia provides a helpline and counselling services for individuals facing addiction-related issues.
Problem gambling support groups provide a safe, non-judgmental environment to share experiences and draw strength from others who have faced similar situations.
The Credit Counselling and Debt Management Agency (AKPK) provides free financial counselling services to Malaysians who need help managing debt and restructuring their finances.
The following are best practices recommended by CEO99 to ensure your gaming experience remains positive, safe, and enjoyable at all times:
Important Notice: CEO99 strictly prohibits accounts owned by individuals under 18 years of age. If you suspect a child or teenager is accessing our platform, please contact our support team immediately.